Refund policy

At Pure Glow, your satisfaction matters to us. Please read our return and refund policy carefully before placing an order.

Order Cancellation

You may cancel your order any time before it has been dispatched by contacting us via WhatsApp or our Contact page. Once an order has been shipped, it cannot be cancelled.

Returns

We accept returns within 3 days of delivery if the product you received is damaged, defective, or incorrect (wrong item/variant sent). To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

To start a return, please contact us on WhatsApp or through our Contact page with your order number and photos/video of the issue within 3 days of delivery. Returns requested for reasons other than damaged, defective, or incorrect items (such as change of mind) are not accepted, since orders are prepared fresh for Cash on Delivery.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days via bank transfer or JazzCash/Easypaisa, since most orders are paid via Cash on Delivery. Delivery charges are non-refundable unless the order was cancelled before dispatch.

Damaged or Wrong Item Received

If your order arrives damaged or you receive the wrong product, please contact us within 3 days of delivery with photo/video proof, and we will arrange a free replacement or full refund.

Contact Us

For any questions about returns and refunds, reach out to us via WhatsApp (available on every page) or through our Contact page.